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PetsApp Help Center
  1. PetsApp Help Center
  2. PetsApp Support Portal

PetsApp Support Portal

Welcome to the PetsApp Support Portal! You can raise issues and find answers to your questions here.

Please choose the appropriate request type according to your issue. Without providing the correct information, this may delay resolving your issue.

Pet Owners

  • Communication preferences

    Choose whether to opt in or out a user for PetsApp communication

  • Pet owners

    Pet owners using PetsApp who need help

Powered by Jira Service Management
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