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We are currently experiencing issues with the operators/feedback tab in reports
Hi,
We are aware of an issue affecting the operators/feedback tabs in the reporting module. We are working on fixing this as soon as possible.
PetsApp Support Portal
Welcome to the PetsApp Support Portal! You can raise issues and find answers to your questions here.
Please choose the appropriate request type according to your issue. Without providing the correct information, this may delay resolving your issue.
Clinic Team Members
Account management
Anything to do with logging into your PetsApp account
Required fields are marked with an asterisk*
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enquiries","marks":[{"type":"strong"}]}]},{"type":"heading","attrs":{"level":6,"localId":"a26c4fb9-e7b4-42b8-8b19-c59a5c03af76"},"content":[{"type":"text","text":"P5 - Planning No immediate impact on business operations","marks":[{"type":"strong"}]}]},{"type":"heading","attrs":{"level":6,"localId":"c2addb4f-accc-48b8-a63e-176d4993f618"},"content":[{"type":"text","text":"Example: Feature requests","marks":[{"type":"strong"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":10},"layout":"default","localId":"d481585b-26ac-463a-b331-f65e5d738875"}}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"707d4c4e-56bb-4abc-8b64-63533c5fe23c"},"content":[{"type":"text","text":"Good news: You can update phone number and account name via the dashboard! \uD83C\uDF89"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"8593b08e-7b8a-4f3c-a000-2d5ba92b1756"},"content":[{"type":"text","text":"Go to the pet owner profile on the dashboard"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"40e646f6-48cc-4b37-b742-1b7ea04c23e7"},"content":[{"type":"text","text":"Click on the ‘Edit account’ button on the top right."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"c45f22c6-ac68-46a4-8c9d-f8639bf32700"},"content":[{"type":"text","text":"You can now update details like the account name and phone number/WhatsApp number"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"98602ab2-509e-49dc-a863-c973dad57623"},"content":[{"type":"text","text":"Save these changes and this should reflect on the account."}]}]}]},{"type":"mediaGroup","content":[{"type":"media","attrs":{"type":"external","url":"https://cdn.loom.com/assets/favicons-loom/favicon-32x32.png"}}]},{"type":"paragraph","attrs":{"localId":"8ebcd611-2243-45c7-8982-5e6afb65625b"},"content":[{"type":"text","text":"If this does not work or you have further questions, please feel free to raise the support ticket"}]}]}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"a3a6183f-9e1a-48bd-b14d-9bb110f44f01"},"content":[{"type":"text","text":"Good news: pet owners can change their email via the app! \uD83C\uDF89"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"aa373b23-469b-4c81-8240-61c1debda812"},"content":[{"type":"text","text":"Update the app to the latest version"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"68dc1889-9d96-4691-91f4-d966662775be"},"content":[{"type":"text","text":"Go to the Profile tab"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"76372c4a-5ca3-4af3-b08e-d07b1ac7aa08"},"content":[{"type":"text","text":"Under the ‘Email’ section there is a button linked named ‘Edit’"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"2a4eb985-8230-491a-9c8b-a2b2cf737b4f"},"content":[{"type":"text","text":"You can update your email address and confirm the changes"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"06111f8a-9a6f-4b98-888a-fdbbc7b5112c"},"content":[{"type":"text","text":"Note: This will only work for accounts with an email/password combination; this does not apply to logging in via google etc."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"6030fe67-3013-4e68-826c-2719ea6a0319"},"content":[{"type":"text","text":"For ‘Guest’ accounts on the dashboard, you can also update the email address by going on the correct owner profile, click on ‘Edit account’ and update the email address."}]}]}]},{"type":"mediaGroup","content":[{"type":"media","attrs":{"type":"external","url":"https://cdn.loom.com/assets/favicons-loom/favicon-32x32.png"}}]},{"type":"paragraph","attrs":{"localId":"57627fb3-f03a-40e2-9555-dd6b266e1967"},"content":[{"type":"text","text":"If this does not work or you have further questions, please feel free to raise the support ticket"}]}]}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"73584093-88e8-48d4-bbed-47e7d332beff"},"content":[{"type":"text","text":"Good news: pet owners can change their clinic via the app! \uD83C\uDF89"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"1b022ab8-8a4d-4b91-aa15-15ab7ae3f661"},"content":[{"type":"text","text":"Update the app to the latest version"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"4834759f-632f-49f9-a9b8-e29999e5d5d9"},"content":[{"type":"text","text":"Go to the ‘Pets’ tab on the app."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"05d5bf74-d580-4b4e-bc95-ed631b46bd8e"},"content":[{"type":"text","text":"Select the Pet you would like to update the clinic for."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"a5bf53b8-578a-4bee-8d6c-1aba86af65dd"},"content":[{"type":"text","text":"Go to the ‘Registered clinic’ section"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"07a16bdf-f13f-42b3-9df8-ddcb53049ca0"},"content":[{"type":"text","text":"Select ‘Edit’"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"ac0dbc12-2b70-45c4-9a66-9648cba474ad"},"content":[{"type":"text","text":"Choose the new clinic and confirm the selection."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"79c7db02-e1e6-4ae8-a814-5c8941c666dc"},"content":[{"type":"text","text":"If they would like to switch to another clinic within the group, you can simply do this via the Pet profile on the dashboard"}]}]}]},{"type":"mediaGroup","content":[{"type":"media","attrs":{"type":"external","url":"https://cdn.loom.com/assets/favicons-loom/favicon-32x32.png"}}]},{"type":"paragraph","attrs":{"localId":"155794ee-fa03-4e62-b33a-482e47605639"},"content":[{"type":"text","text":"If this does not work or you have further questions, please feel free to raise the support 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\uD83C\uDF89"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"1b022ab8-8a4d-4b91-aa15-15ab7ae3f661"},"content":[{"type":"text","text":"Update the app to the latest version"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"4834759f-632f-49f9-a9b8-e29999e5d5d9"},"content":[{"type":"text","text":"Go to the ‘Pets’ tab on the app."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"05d5bf74-d580-4b4e-bc95-ed631b46bd8e"},"content":[{"type":"text","text":"Select the Pet you would like to update the clinic for."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"a5bf53b8-578a-4bee-8d6c-1aba86af65dd"},"content":[{"type":"text","text":"Go to the ‘Registered clinic’ section"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"07a16bdf-f13f-42b3-9df8-ddcb53049ca0"},"content":[{"type":"text","text":"Select ‘Edit’"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"ac0dbc12-2b70-45c4-9a66-9648cba474ad"},"content":[{"type":"text","text":"Choose the new clinic and confirm the selection."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"79c7db02-e1e6-4ae8-a814-5c8941c666dc"},"content":[{"type":"text","text":"If they would like to switch to another clinic within the group, you can simply do this via the Pet profile on the dashboard"}]}]}]},{"type":"mediaGroup","content":[{"type":"media","attrs":{"type":"external","url":"https://cdn.loom.com/assets/favicons-loom/favicon-32x32.png"}}]},{"type":"paragraph","attrs":{"localId":"155794ee-fa03-4e62-b33a-482e47605639"},"content":[{"type":"text","text":"If this does not work or you have further questions, please feel free to raise the support ticket"}]}]}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"24529cdf-0c6f-44a0-8eec-1fe216149de9"},"content":[{"type":"text","text":"Good news: you can now merge profiles yourself! 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