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To help us diagnose and fix your problem sooner, be sure to provide as much detail as possible."}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":45},"layout":"default","localId":"bffd5c1a-257a-4491-930b-6454d5ee1986"}},{"type":"heading","attrs":{"level":6,"localId":"e2128b63-4a1a-4196-8379-6e2aa71b0361"},"content":[{"type":"text","text":"P1 - Critical Large-scale impact affecting multiple users/departments","marks":[{"type":"strong"}]}]},{"type":"heading","attrs":{"level":6,"localId":"b91281ae-bbdc-4931-85e9-b0b0974c51df"},"content":[{"type":"text","text":"Example: Complete system outage","marks":[{"type":"strong"}]}]},{"type":"heading","attrs":{"level":6,"localId":"45de2680-4606-4a1d-8db7-565b6160b295"},"content":[{"type":"text","text":"P2 - High Significant impact but with some workaround possible","marks":[{"type":"strong"}]}]},{"type":"heading","attrs":{"level":6,"localId":"44217ff9-b010-46a3-b94e-12738b624a03"},"content":[{"type":"text","text":"Example: Critical application errors","marks":[{"type":"strong"}]}]},{"type":"heading","attrs":{"level":6,"localId":"e86e4390-1d05-48e9-9aba-7521a7a44aaa"},"content":[{"type":"text","text":"P3 - Medium Limited impact on business operations","marks":[{"type":"strong"}]}]},{"type":"heading","attrs":{"level":6,"localId":"eaa6e9ca-0703-4a27-9b5d-11751f4037f2"},"content":[{"type":"text","text":"Example: Single user problems","marks":[{"type":"strong"}]}]},{"type":"heading","attrs":{"level":6,"localId":"774a45ae-ba5a-4df2-ac67-ad61d432fc85"},"content":[{"type":"text","text":"P4 - Low Minimal business impact","marks":[{"type":"strong"}]}]},{"type":"heading","attrs":{"level":6,"localId":"a39ccf3b-eb7f-4e40-9d1f-a3508b3ca2f2"},"content":[{"type":"text","text":"Example: General questions and enquiries","marks":[{"type":"strong"}]}]},{"type":"heading","attrs":{"level":6,"localId":"57ef1bd3-6fd7-4d48-9ae4-5b3eb86dab74"},"content":[{"type":"text","text":"P5 - Planning No immediate impact on business operations","marks":[{"type":"strong"}]}]},{"type":"heading","attrs":{"level":6,"localId":"dae81263-80c1-48ce-aacc-4f9ca7079463"},"content":[{"type":"text","text":"Example: Feature requests","marks":[{"type":"strong"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":44},"layout":"default","localId":"cf0df3f1-7afd-4042-ba6f-62f61ada01fe"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":18},"layout":"default","localId":"8d5c79eb-f208-4a03-936c-de8e295add92"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":19},"layout":"default","localId":"cc3469f2-a757-49e1-9cbf-2e93570856cb"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":20},"layout":"default","localId":"0a1258ef-00a5-4c56-8e7a-32a24ac171eb"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":21},"layout":"default","localId":"bbd71a24-e4ff-4cc1-a833-797e13bfa8e6"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":22},"layout":"default","localId":"667faa75-e988-4b0a-b650-cb2731328e00"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":55},"layout":"default","localId":"fe944a4d-ee9c-4bf3-938c-41cb094dc83b"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","attrs":{"localId":"e18c35e4-42a4-4406-a8ad-ed222c797b25"},"content":[{"type":"text","text":"Please look at the top of the chat you are trying to add the attachment too. "}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":26},"layout":"default","localId":"a3d1a311-10a5-45f6-995d-3fa76f43b186"}}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","attrs":{"localId":"c7828ac3-161a-4f04-9b00-bde53b40ddb7"},"content":[{"type":"text","text":"This is a SMS text based chat, are we do not currently support media via SMS. You can still send a client a link in a SMS chat, or invite the client to download PetsApp to receive media"}]}]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":29},"layout":"default","localId":"bf156bf8-e827-4710-9e61-d2ee27fc2950"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":31},"layout":"default","localId":"20c9b89b-ce4f-48a8-a994-4e8476877860"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":32},"layout":"default","localId":"43c176ca-5939-4dfe-b48b-dae07b5fe487"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":33},"layout":"default","localId":"de79703a-62bb-4d68-bd2b-08b55686b8fa"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":34},"layout":"default","localId":"2b7005ef-4ced-4d7c-915a-cec9f82ab35d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":54},"layout":"default","localId":"87969c4c-8a91-4e21-bef3-b9f87175f5aa"}}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","attrs":{"localId":"300040a0-c157-4799-ae34-7da6c628d028"},"content":[{"type":"text","text":"This is normally due to poor signal when the pet owners sent the photo, or with your device. "}]}]},{"type":"paragraph","attrs":{"localId":"7cf9b489-7201-43a4-acc1-1e862c7d6f7d"},"content":[{"type":"text","text":"You may want to ask the pet owner to re-send the photo, and to ensure the leave the app open until it has two ticks next to the photo before closing the app."}]},{"type":"paragraph","attrs":{"localId":"c7a26e68-8577-48f6-9dd4-8be316b38a0e"},"content":[{"type":"text","text":"Would you still like to submit a support ticket for this?"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":36},"layout":"default","localId":"39787fe4-fb40-4d49-a74c-3456b1ee5014"}}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"success"},"content":[{"type":"paragraph","attrs":{"localId":"e8f252ea-991a-4e40-b225-a37fc1c4e107"},"content":[{"type":"text","text":"Great news, let us know if we can help again. 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